Refund policy
Nirvana Allux LLC provides procurement and sourcing solutions for commercial organizations, educational institutions, healthcare facilities, industrial operations, and government agencies.
Because many products are sourced, quoted, or ordered specifically to meet customer requirements, return eligibility may vary by product category and supplier.
Returns
Return requests must be submitted within 30 days of receipt of goods.
To request a return, please contact:
Email: sales@nirvanaallux.com
Please include:
- Organization name
- Order or quote number
- Product description
- Reason for return
All return requests require prior authorization from Nirvana Allux before products are returned.
Return Eligibility
Returned items must:
- Be unused and in original condition
- Include original packaging when applicable
- Be accompanied by proof of purchase or order documentation
Returns submitted without prior authorization may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
- Special-order products
- Custom-manufactured items
- Personalized products
- Products marked as non-returnable by the manufacturer
- Hazardous materials
- Perishable products
- Clearance or final-sale items
Damaged or Incorrect Shipments
Customers should inspect shipments upon delivery.
If an item arrives damaged, defective, or incorrect, please notify Nirvana Allux as soon as possible so that we may coordinate a resolution with the supplier or carrier.
Refunds
Approved refunds will be processed after returned merchandise has been received and inspected.
Refund processing times may vary depending on the supplier, payment method, and financial institution.
Questions
For questions regarding returns, refunds, or order issues, please contact: